Stott Property Management Tenant Guide

aloha-sandAloha, and thank you for renting from Stott Property Management.  We hope that your new home meets your needs.  The property owner has hired us as their agent to represent them in handling and protecting their investment.  While the rental agreement and Landlord – Tenant Code are fairly complete, we have included some additional information to help clarify your role as a tenant and our role as a property manager.

We consider you a resident who deserves quiet enjoyment of the home throughout the term specified in the lease.  It is your responsibility to keep this home in as good or better condition as on the day that you were checked in.  That means that you are to inform us of any breakdowns, leaks, malfunctions, or any other problems that arise.

Please read the following pages thoroughly and keep this document handy for future reference.  Reading this document now will help prevent future misunderstandings.  If you have any questions or concerns, please call us at 254-5558.

Emergency Procedures

If an appliance breaks, it is NOT an emergency in most cases. Emergencies are events like burst pipes, a burst water heater, flooding, a fire, or a sewage backup (where you can’t flush any toilets, use any sinks, or showers, etc.). If the property will suffer additional damage if the problem is not fixed immediately, then it is considered an emergency.

Emergencies during office hours (M-F 8:00 am – 5:00 pm): Call 808-254-1515
Emergencies after hours: Call 808-286-5013

Occasionally, a problem will occur that requires your immediate attention.  A prompt and proper response by you will save you time, money, and frustration.

 If there is a fire and you can’t immediately put it out with water or a fire extinguisher, then call 911.  Once the fire has been put out, please notify Stott Property Management of the fire so that we can notify the owner and check out the damage to the property.

Burst Pipes and Sewage Backing Up into house: Water shut off valves are located under each sink, toilet, and by the dishwasher.  There is usually a shut off valve for the entire house or unit outside the dwelling.  Please become familiar with the location and operation of these valves.

Three plumbing issues are considered emergencies and should be dealt with immediately:

1)    Burst water pipe or water heater and no water shut off valve is present to stop the leak.

2)    A leak that requires water to be shut off to the entire house, townhouse, or condo.

3)    Main sewer line clogs and sewage is backing up into all the sinks, tubs, and toilets.

In either case, call Stott Property Management immediately at 254-5558 during normal working hours or 286-5013 after hours and on weekends. If no one answers, then leave a brief message about the problem and call one of the emergency plumbers listed (see Important Numbers on the last page) to come out and fix the problem.  Please call Stott Property Management back with the name of the plumber that is coming to fix the problem once arrangements have been made.

Roof leaks are a unique problem because they are difficult or impossible to fix during heavy rains and windstorms.  It is critical that you notify Stott Property Management immediately at 254-5558 during normal working hours or 286-5013 after hours and on weekends if you have a roof leak so that the leak can be fixed when a break in the weather occurs.  During heavy rains and windstorms, the only thing that can be done immediately is to place a bucket at the point of the leak and to empty it when it is full until the weather passes.

General Items

Payment of Rent
Security Deposit
Inventory and Condition Form
Renter's Insurance
Periodic Inspections
Repairs
Circuit Breakers

General Questions and Answers

What do I do if something breaks?
Is Stott Property Management going to meet the repair-person at the property?
What do we do if our lease is going to expire and we want to renew?
What do we do if we want to break our lease?
What do we do if we have lots of bugs?
What do we do if we are going to be out of town for a few weeks?
What do we need to do to prepare for a checkout?
May we use the deposit as last month’s rent?
 

 

Important Information

Unless otherwise indicated on the front of your lease you are required to transfer/start all utilities for your rental. The following are numbers you may need to call:

Phone : Hawaiian Telcom - 643-6111

Phone : Board Of Water Supply - 748-5000

Phone : Hawaiian Electric Company - 548-7311

Phone : Oceanic Time Warner Cable - 625-8100

Phone : The Gas Company - 535-5933

Phone : Trash Pick Up Days - 523-4685

Resident Manager 

Must call 24-48 hours before planned move- may not be able to move on Sundays or after hours.

Emergency Plumbers

Phone : A-1 Budget Plumbing (Leaks and Clogs) - 643-6111

Phone : Clean Sewer Lines (Sewage Problems) - 621-4851

 

To Download A Copy Of The Tenant  Handbook  Click Here